Fatah Kurniawan, Edi Cahyono


The purpose of this study is to investigate the role theory and related to affective commitment as dependence variable at volunteer’s organizations, and examine the causal pattern of relationships among role conflict, stress, job satisaction, and affective commitment. The participans of this study were 230 volunteers in Sukoharjo. Sampling technique with purposive sampling method. The statistical methods used to test the validity, reliability, and the research hypothesis is Structural Equation Modeling (SEM) Analysis. Result of this research indicates that role conflict has correlation with stress and job satisfaction, both directly. Yet, stress doesn’t mediating between role conflict and volunteer’s satisfaction. Another finding was a correlation between job satisfaction and affective commitment. Conclude that role theory application in volunteers organization hasn’t similiar finding with another study, and the author recommend another study at vast volunteers or non profitable organizations.

Teks Lengkap:

60-85 (English)


Ahmad, Z. and Taylor, D. (2009), Commitment to independence by internal auditors: the effects of role ambiguity and role conflict, Managerial Auditing Journal, 24 (9 )899 – 925.

Arikunto, Suharsimi. (2006), Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta : Rineka Cipta.

Badan Pusat Statistik (2013), Jumlah Penduduk Miskin, Persentase Penduduk Miskin dan Garis Kemiskinan, tersedia di : /tab_sub/view (diakses tanggal 2 Desember 2013)

Baron, R.M. and Kenny, D.A. (1986), “The moderator-mediator variable distinction in social psychological research : conceptual, strategic and statistical considerations”, Journal of Personality and Social Psychology, Vol.51 No.6, pp. 1173-82

Clinton O. Longenecker, Sam Beard dan Joseph A. Scazzero. (2013), “What a bout the workers ? The work force benefits of corporate volunteer programs”, Development and Learning in Organizations, Vol.27 No.1, pp. 9-12

Corporation of National and Community Service. (2007). The Health Benefits of Volunteering : A Review of Recent Research, Washington DC, Office of Research and Policy Development

Cuskelly, G., McIntyre, M. and Boag, A. (1998), “A longitudinal study of the development of organizational commitment amongst volunteer sport administrators”, Journal of Sport Management, Vol.12 No.3, pp. 181-202

Dane K. Peterson. (2004), “Benefits of participation in Corporate volunteer programs: employees’ perceptions”, Corporate Volunteer Programs. Vol.33 No.6, pp. 615-627

Dawley, D.D., Stephens, R.D. and Stephens, D.B. (2005), “Dimensionality of organizational commitment in volunteer workers : chamber of commerce board members and role fulfillment”, Journal of Vocational Behavior, Vol.67 No.3, pp. 511-25

Dawn R. Deeter-Schmelz, Karen Norman Kennedy, (2003) "Patient care teams and customer satisfaction: the role of team cohesion", Journal of Services Marketing, Vol. 17 Iss: 7, pp.666 - 684

Direktorat Jenderal Cipta Karya, (2012), Pedoman Pelaksanaan PNPM Mandiri Perkotaan. Jakarta, Kementrian Pekerjaan Umum

Dordevic, B. (2004), “Employee commitment in times of radical organizational changes”, Facta Universitatis, Vol.2 No.2, pp. 111-7

Elangovan, E. R. (2001), “Causal Ordering of Stress, Satisfaction and Commitment, and Intention to Quit : A Structural Equation Analysis”, Leadership and Organization Development Journal, Vol.22 No.4, pp. 159-165

Fairbrother, K., and Warn, J.. (2002), “Workplace Dimensions, Stress and Job Satisfaction”, Journal of Managerial Psychology. Vol.18, No.1, pp.8-21

Farrell, J.M., Johnston, M.E. and Twynam, G.D. (1998), “Volunteer motivation, satisfaction, and management at an elite sporting competition”, Journal of Sport Management, Vol.12 No.4, pp. 288-300

Ferdinand, Augusty. (2002), Structural Equation Modeling Dalam Penelitian Manajemen. Semarang : BP UNDIP

Fiorillo, D. (2011), “Do monetary rewards crowd out the intrinsic motivation of volunteers ? Some Empirical evidence for Italian volunteers”, Annals of Public and Co-operative Economics, Vol.82, No.2, pp.139-65

Galindo-Kuhn, R. and Guzley, R.M. (2001), “The volunteer satisfaction index : construct definition, measurement, development, and validation”, Journal of Social Service Research, Vol.28 No.1, pp. 45-68

Ghozali, I. (2011), Aplikasi Analisis Multivariate Dengan Program SPSS. Semarang : Badan Penerbit Universitas Diponegoro.

Ghozali, Imam; Fuad. (2005), Structural equation modeling : teori, konsep & aplikasi dengan program lisrel 8.54. Semarang : Universitas Diponegoro.

Greenhaus, J.H., & Beutell, N. (1985), “Sources of conflict between work and family roles”. Academy of Management Review, 10, 76-88.

Hair, J.F., Bush, R.P., Ortinau, D.J. (2006), Marketing Research within a Changing Information Environment, Third Edition (Revised International Edition), McGraw-Hill/Irwin, New York

Hyejin Bang, Stephen Ross, Thomas G. Reio, Jr, (2013) "From motivation to organizational commitment of volunteers in non-profit sport organizations: The role of job satisfaction", Journal of Management Development, Vol. 32 Iss: 1, pp.96 – 112

Iqbal, N., Khattak, M. A., and Quarat-Ul-Ain. (2013), “Impact of Role Conflict on Job Satisfaction, Mediating Role of Job Stress in Private Banking Sector”, Interdisciplinary Journal of Contemporary Research Business, Vol.4 No.12

Jogiyanto. (2008), Metodologi Penelitian Sistem Informasi. Yogyakarta: ANDI

Judeh, Mahfud. (2011). “Role Ambiguity and Role Conflict as Mediator of the Relationship between Socialization and Organizational Commitment”, International Business Research. Vol.4, No.3

Karrasch, A.I. (2003), “Antecedents and consequences of organizational commitment”, Military Psychology, Vol.15 No.3, pp. 225-36

Keller, T. Robert. (1975), “Role Conflict and Ambiguity : Correlates With Job Satisfaction and Values”, Personel Psychology, No.28, pp. 57-64

Kenny, D.A., Kashy, D.A., & Bolger, N. (1998). Data analysis in social psychology. In D. Gilbert, S. T. Fiske, & G. Lindzey (Eds.), Hand book of social psychology (4th ed., Vol.1, pp.233–265). NewYork : McGraw-Hill.

Khatibi, A., Asadi, H., and Hamidi, M. (2009), “The Relationship Between Job Stress and Organizational Commitment in National Olympic and Paralympic Academy”, World Journal of Sport Sciences. Vol.2, No.4, pp.272-278

Konrath, Fuhrel-Forbis, Lou dan Brown, (2012), “Motives for Volunteering Are Associated With Mortality Risk in Older Adults”, Health Psychology. Vol.31, No.1, pp.87–96

Koustelios, A., Theodorakis, N., Goulimaris, D., (2004), “Role Ambiguity, Role Conflict, and Job Satisfaction among Physical Education Teachers in Greece”, The International Journal of Educational Management, Vol.18, No.2, pp.87-92

Lazarus, R S and Launier, R, (1978). “Stress-related transactions between person and environment:. In L A Pervin and M Lewis (Eds), (1978). Perspectives in Interactional Psychology (pp. 287–327). New York,: Plenum.

Locke, E.A. (1976), “The nature and causes of job satisfaction”, in Dunnette, M.D. (Ed.), Handbook of Industrial and Organizational Psychology, Rand-McNally, Chicago, IL, pp. 1297-349

Lok, P. and Crawford, J. (2001), “Antecedents of organizational commitment and the mediating role of job satisfaction”, Journal of Managerial Psychology, Vol.16 No.8, pp. 594-613

Meyer, J.P. and Smith, C.A. (2000), “HRM practices and organizational commitment : test of a mediating model”, Canadian Journal of Administrative Sciences, Vol.17 No.4, pp. 319-31

Michael, O., Court, D., and Petal, P. (2009) ,“Job Stress and Organizational Commitment Among Mentoring Coordinators”, International Journal of Educational Management, Vol.23 No.3, pp. 266-288

Nazilah, S. M. A., Rozmi, I, and Fauziah, I. (2012), “Relationship Between Motivation and Organizational Commitment among College Student Volunteer”, International Business Management, Vol.6, No.4, pp.512-516

Omoto, A.M. and Snyder, M. (2002), “Considerations of community : the context and process of volunteerism”, American Behavioral Scientist, Vol.45 No.5, pp. 846-67

Pareke, Fahrudin Js. (2001). “Faktor-faktor Penyebab Ketidak-Efektifan Penilaian Kinerja”. Jurnal Bisnis dan Ekonomi, Vol. 7, Maret 2001

Parker, D. F. & Decotiis, T. A. (1983). “Organizational determinants of job stress”. Organizational Behavior and Human Performance, 32, 160-177.

Preston, B.J. and Brown, W.A. (2004), “Commitment and performance of non profit board members”, Non profit Management and Leadership, Vol.15 No.2, pp. 221-38

Rice, P.L. (1999). Stress and Health (3rd ed.). Pacific Grove, CA: Brooks/Cole Publishing Co.

Riduwan. (2005), Belajar Mudah Penelitian Untuk Guru, Karyawan dan Peneliti Pemula. Bandung : Alfabeta.

Rizzo, J. R., House, R. J., and Lirtzman, S. I. (1970).Role conflict and ambiguity in complex organizations.Administrative Science Quarterly, 15, 150 - 163.

Salisbury W. David, Rodney A. Pearson, Allison W. Pearson, David W. Miller, (2001) "Perceived security and World Wide Web purchase intention", Industrial Management & Data Systems, Vol. 101 Iss: 4, pp.165 - 177

Sekaran, U. 2006. Research Methods for Business: A Skill-Building Approach Fourth Edition. New York: John Wiley

Spector, P. E. (1997), Job Satisfaction : Application, Assessment, Causes, and Consequences, Sage, Thousand Oaks, CA.

Stephens, R.D., Dawley, D.D. and Stephens, D.B. (2004), “Commitment on the board : a model of volunteer directors’ levels of organizational commitment and self-reported performance”, Journal of Managerial Issues, Vol.16 No.4, pp. 483-504

Taylor, Tracy, Doherty, Alison and McGraw, Peter. (2008), Managing People in Sport Organizations. Elsevier Ltd. Oxford, UK

Tim Koordinasi Penanggulangan Kemiskinan. (2012), “pnpm perkotaan”, tersedia di : (diakses pada 2 Desember 2013)

Turnley, W.H. and Feldman, D.C. (2000), “Re-examining the effects of psychological contract violations: unmet expectations and job dissatisfaction as mediators”, Journal of Organizational Behavior, Vol.21 No.1, pp. 25-42

Waikayi, L., Fearon C., Morris, L., dan Mclaughlin H. (2012), “Volunteer Management : an Exploratory Case Study Within the British Red Cross”, Management Decision, Vol.50, No.3, pp.349-367

Williams, Larry J., Vandenberg, Robert J. and Edwards, Jeffrey R.(2009), “12 Structural Equation Modeling in Management Research: A Guide for Improved Analysi”', The Academy of Management Annals,3:1,543 — 604

Wu, H., Suh, E., and Zhao, J. (2011), “An Exploratory Study of Hospitally Student Volunteers’ Motivation and Satisfaction in Food and Wine Festivals”, 16th Graduate Student Research Conferance on Hospitally and Tourism, Texas

Yousef, D.A. (2002), “Job satisfaction as a mediator of the relationship between role stressors and Organizational commitment”, Journal of Managerial Psychology, Vol.17 No.4, pp. 250-266


  • Saat ini tidak ada refbacks.

Komentar di artikel ini

Lihat semua komentar